Frequently Asked Questions
Learn how our dog walking service works through these most common questions from new clients.
How will I know you walked my dog?
Your walker will check in on our mobile app upon arrival, beginning the gps tracking until the end of the walk, when they check out. They will write a visit report card sent to your client mobile app or email (whichever you choose). These reports include a map of where we walked, when we checked in/out, pee/poo?, detailed notes about the walk, and pictures!
What is the payment process?
Leashed! requires a valid credit or debit card on file which will be processed automatically on the invoice due date through our third party, bank level encrypted merchant account in the Time to Pet portal. Clients may choose to pay their invoices before they are automatically charged in the portal. All walks are approved into weekly invoices and are automatically charged to your account every Monday for walks completed the week prior. For one-time services like vacations or holiday visits, payment is due before the first service.
Do you provide dog walking services on Holidays and Weekends?
Leashed! is closed and does not conduct regularly scheduled dog walks on weekends and Federal Holidays. Holiday walks may be available to regular clients depending on walker availability for a $10 surcharge per visit on non-peak days and $20 surcharge per visit on peak days.
What is your cancellation policy?
My dog has some aggression or reactivity issues. Will you walk him?
What happens if my dog becomes ill or injured under your care?
In the event of pet emergencies, we assess the pet on their needs. If necessary, we will conduct emergency CPR and immediately transport them to your veterinarian. We will call you to explain our plan of action, as well. If the condition is not life threatening, we will immediately call you if safe to do so and go from there. Unless we are liable for the incident, you will be responsible for any costs related to the emergency.
How will you handle my house keys?
Who will be walking my dog?
At this time, Kiri the owner will be the sole dog walker until we can re-build and bring on a team. We want our clients to know that we usually work as a team, meaning we have a vetted and trained staff that is fully prepared to care for any of our clients so that our team can have a flexible schedule while still being there for our clients.
How to Get Started
Meet & Greet
Our free Meet & Greet will allow us to meet you and your pets. We'll review your pet care details at your home, conduct a trial walk, and set up your lock box & test your keys.
Now that you are a Leashed! client, you will enjoy scheduling online on your own time. You'll get GPS tracked walk updates with photos and notes after every walk!